Welcome to Organax
FAQ
Organax represents Green Living, our mission is to provide every customer who looks for consciousness in cosmetics and who wants a healthy body and happy mind using natural and organic products. From the best natural and organic brands to wellness lifestyle tips, our team of experts make living green inspiring, enjoyable and achievable.
TOP QUESTIONS
What does Organax do?
Organax provides high-quality products and services designed to support both individuals and businesses. We focus on delivering reliable solutions that are efficient, effective, and tailored to your needs.
What areas do you cover?
We primarily serve customers across the UK. If you’re unsure whether we cover your location, feel free to get in touch and we’ll be happy to confirm.
What makes Organax different?
We focus on quality, reliability, and customer satisfaction. Our approach is straightforward—deliver excellent products, communicate clearly, and build long-term relationships with our customers.
Can I visit your shop?
We mainly sell online but you can buy our products from your local Health Store.
Shipping & Delivery
How long does it take to get my products?
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
How much does it cost?
Delivery costs are calculated at checkout based on your location and order size. Any applicable charges will be clearly displayed before you complete your purchase.
Is there free shipping?
Yes, we offer free shipping for order over £25 or more.
Do you ship internationally?
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
Returns & Refunds
What is your returns policy?
We accept returns within 30 days of delivery, provided the item is unused, in its original condition, and in its original packaging.
How do I return an item?
To initiate a return, please contact us with your order details. We will provide instructions on how to return your item safely.
Do I have to pay for return shipping?
Return shipping costs may be the responsibility of the customer unless the item is faulty, damaged, or incorrect. We will confirm this during the returns process.
When will I receive my refund?
Once we receive and inspect the returned item, refunds are typically processed within 5–7 working days. The time it takes for the funds to appear in your account may vary depending on your payment provider.
What if I receive a faulty item?
If you receive a faulty or defective item, please contact us as soon as possible. We will arrange a replacement, repair, or full refund in line with your consumer rights.