1. Introduction

1.1. We set out detailed information on delivery products, times and rates that apply to orders on our website, by phone or by email.

1.2 This policy is a legally binding document and this policy must be part of the sales contract between us entered into in accordance with our terms of sale.

2. Free shipping

2.1 We offer free standard shipping to all UK addresses for all orders over £25 (including VAT).

2.2 For all other orders, shipping charges will be applied as specified in Section 5.

3. Geographic restrictions

3.1 We can usually ship to the following countries and territories: England, Scotland, Wales, Northern Ireland and EU countries.

3.2 We may from time to time agree to deliver goods to other countries and territories.

4. Methods and terms of delivery

4.1. The methods we use to deliver our products and the time within which delivery is usually completed are as follows:

(a) if your shipping address is in the UK mainland, you can specify the shipping method and the typical delivery time for the goods. The method takes 3 to 5 working days.

4.2. If you place an order before 11:00 GMT / BST on a business day, these time periods are counted from the close of that day; if you place an order after 11:00 GMT / British Standard Time on a business day or on a non-business day, these time periods are counted from the close of a business day to the next business day.

4.3 The delivery times used in this Section 4 are indicative and although we will make every effort to ensure that you receive your delivery on time, we do not guarantee delivery before the end of the period.

4.4 We may conduct a fraud check before shipping a product. If delivery may be delayed due to fraud, we will notify you.

5. Delivery cost

5.1 Shipping costs are calculated by our website and automatically applied to your order during the checkout process or alternatively specified by us.

5.2 The applicable shipping charges will depend on the shipping method you choose, the location of the shipping address, and the size and weight of the items in your order.

5.3 Our shipping costs are as follows:

(a) Normal shipping charges are £ 2.99 and orders are shipped within 3-5 business days. Please allow additional days for shipping to offshore islands, Scottish Highlands and Northern Ireland.

(b) We ship to EU countries at £20 freight.

6. Shipping Tracking

6.1 Shipping Tracking is available for all orders for our products.

6.2 To track delivery, please enter your tracking number provided in your order confirmation email on our shipping provider's website.

7. Receipt and signature

7.1 All parcels must be collected in person at the delivery address and signed.

7.2 Our delivery service provider will notify you in advance of a delivery attempt that requires a signature.

8. Additional deliveries

8.1. If the initial delivery attempt is unsuccessful, our delivery service provider will make at least 1 more attempt to deliver the items for your order.

9. Collection

9.1. If your products remain undeliverable despite our shipping provider making at least 1 more attempt to deliver them, the shipping provider will leave a card at your address with instructions on how you can collect your products, including a time limit. for a collection.

10. Problems with delivery

10.1 If you have any shipping problems, please contact us using the contact information we post on our website or otherwise notify you.

10.2 If our shipping provider is unable to deliver your products, and the refusal is your fault and you do not collect your products from our shipping provider within the appropriate time frame, we may arrange to re-ship the products. ; however, we reserve the right to charge you for the actual cost of re-shipping, even if the original shipping was free.

10.3 An approximate list of situations in which non-delivery will be due to your fault is set out below:

(a) you provided an incorrect delivery address;
(b) there is an error in the delivery address that was provided;
(c) the delivery address is not reasonably available;
(d) no delivery address is available;
(e) if the receipt of a personal receipt is not required, there is no easy and safe way to leave at the delivery address and there is no person willing to accept delivery; or
(f) if a personal receipt is required, there is no person at the delivery address to